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Vogrinc & Short
Posted on Aug 11
+1 (815) 394-1001
We are seeking an Account Manager who will create long-term, trusting relationships with a portfolio of assigned customers and will be responsible for managing the customer experience. The Account Manager will be responsible for understanding client demands, planning how to meet those demands, and generating revenue/profit for the company as a result.
Essential Duties & Responsibilities:
Lead point of contact for corporate client, account executive, and program support team for new campaigns, challenging program requests, and escalation issues.
Develop and oversee customer retention and revenue/profit growth campaigns.
Manage portfolio budget and meet or exceed revenue/profit quotas, as established by management.
Develop trusted advisor relationships with account executives, customer stakeholders, and internal support team.
Coordinate with internal teams to ensure timely and successful delivery of our solutions.
Clearly communicate progress of financial and support initiatives to key stakeholders.
Forecast and track key metrics related to assigned portfolio.
Prepare both internal and external program reviews on a monthly, quarterly, and annual basis.
Provide feedback to management on daily account support as needed.
Provide oversight to demands on inventory, assuring obsolescence and turn goals established by management are met.
Bachelor’s degree and one to three years in account or project management required.
Experience in the promotional products industry preferred.
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role.
Demonstrate ability to effectively communicate, present, and influence key stakeholders at all levels of the organization.
Experience delivering client-focused solutions to meet customer needs.
Proven ability to juggle multiple, high-pressure account management projects at a time, while maintaining a sharp attention to detail and calm demeanor.
Our client is a large multi-location privately held company that is profitable and growing. They employ over 1000 people nationally and offer a culture that is energetic, fast paced, and provides tremendous opportunity for continual growth.
With regional sales offices strategically placed across the US, they are an industry leader and offer unmatched reliability and unique solutions to more than 40K customers.
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