Manager, Commercial Lines Division
Job Opportunity at SNAP COO Inc.

Posted on Jul 21

http://www.snapcoo.com    980-347-SNAP

Location: Lakewood, NJ
Job Type: Full Time
Job ID: W4129506


Type of Role: Management

 Outstanding culture, high growth opportunity, privately owned agency.

Summary of Role:
 
Leader will bring a strategic approach to the development, servicing and retention of valued clients of the Commercial Lines group. Leader will bring enhanced productivity of entire group through both demonstration and oversight; emphasizing execution, efficiency, sense of urgency and quality of work.
Leader will role model confidence, excellent communication (verbal, written, collaboratively), follow-through, grace under fire, and the assurance of quality both internally with team members as well as externally with clients.
Leader will exhibit strong learning culture, develop he team to reach best in class status in all areas of business.
An expert problem solver, Leader will solve day-to-day issues management, escalating to executive management only where necessary.
Leader will develop trust both internally with team members and leadership as well as externally with clients.
 
Duties:
 
Operations:
 
Creates a client-centric environment across teams
Strengthens customer retention and loyalty
Maintains and increases services standards
Provides producers with business placement guidelines
Helps producers maintain high underwriting standards
Fosters staff excellence via support, training, demonstration
Enforces policies and procedures in organization and offers improvements where needed
Coordinates efficiently and effective across teams and with executive management
Takes on additional initiatives as requested by executive management
 
Marketing:
 
Develops and executes on marketing best practices for the team
Prepares proposals/quotes and summaries as needed by producers
Places and negotiates accounts where needed
Works with team members on renewals
Develops and maintains strong carrier relationships
Stays current on pricing, product, and marketing information
Advises all team members on issues and challenges in day to day client facing activities
Makes each contact with clients a marketing opportunity
 
Account Management
 
Educates clients when needed about coverage, exclusions, and exposures
Helps clients make appropriate coverage changes
Provides producers with the support needed to be successful
Seeks referrals from contacts and clients to grow business
Prepares reports and summaries as needed internally and externally
Follows up on all open items in a timely fashion, delivering on service promise
Assists in application process, acquiring signatures and submittals
 
Quality Management
 
Verifies accuracy of work done by producers via strong documentation and communication
Coordinates with carriers and communicates where changes or issues occur
Takes ownership of level of quality at agency and solves problems with enthusiasm
 
 
 
Required Skills:
Knowledge of Property & Casualty Insurance preferred
Experience managing a team
Excellent customer services skills, proven success solving day to day issues in complex business environment
Strong process improvement background, demonstrated success evaluating complex processes and adapting/changing those processes to meet current business environment
Outstanding communication skills (written and verbal)
Ability to influence and lead effectively in a positive culture
Ability to get the best out of others while demonstrating excellence personally
Background in sales/account management in insurance or other similar industry
Experience interfacing regularly with C-level management both internally and externally
Ability to generate buy-in within team and throughout organization
Commitment to direct communication without the need for highly political behavior
 
Requirements:
Bachelor’s Degree or equivalent in experience
Experience in client service oriented business with complex products and services
Has managed a team for at least 3 years
 
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