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Retail Sales Consultant
Job Opportunity at
K44 Consulting LLC
Posted on Jul 10
The Retail Sales Consultant is responsible for presenting the Companies' completely satisfying turn-key installation of replacement windows to homeowners. Achieve individual sales goals through assertively presenting a compelling case for customers to choose our brand. Understand customer wants and needs, and translate our product offerings to match. Strive for a first-time close and plan for and deliver effective follow up on the rest. Proactively seek out new referrals through customer relationship networking. Continually strive for a 100% “Very Satisfied” customer experience every time.
The Retail Sales Consultants (RSC) primary duty is closing sales through consistent and effective delivery of our proven selling model. The RSC is required to:
Adopt and deliver a structured sales presentation.
Prepare and present a price quote before leaving every appointment.
Follow up and respond to all customer questions within 24 hours.
Be available for customer appointments during evenings and Saturdays, in addition to weekday hours.
Achieving individual sales and customer satisfaction goals and objectives.
Effectively presenting solutions to customers by executing the Companies Retail Sales Process during the in-home consultation.
Striving to close the sale during all customer interactions.
Ensuring quotes and orders are accurate following company sales process.
Responding to customer concerns and engaging sales support resources to achieve first-time resolution on all customer problems/issues.
Maintaining exceptional level of expertise of products/services relating to the Companies customers, as well as staying abreast of the competitive landscape.
Maintaining exceptional level of expertise of products/services relating to the Companies customers.
Conducting after-sale follow up with customers and developing lead and referral generation.
Actively represent the Company at company sponsored events, invitations to discuss and/or present the Companies products, and/or home shows.
Strong customer database systems tools capabilities leveraged to manage all customer interactions and proactively communicate to customers.
Able to quickly earn trust and credibility with customers
Provide superb customer service and generate referrals from one customer to others
Skilled at relating to a variety of customers- balances poise and integrity with a service mentality
Able to negotiate, build value and address objections towards closing a sale
Works collaboratively with the Companies team members and customers
Enjoys working in fast-paced environment with a high sense of urgency
Able to grasp technical concepts related to general construction
Strong problem-solving skills
Energized by meeting and engaging new people, skilled networker
Demonstrates confidence balanced with humility
Tenacious, able to persevere through sales challenges and setbacks
Demonstrates a strong work ethic, flexible about hours, responsive to customer needs, willing to be available
Excellent influencer- can sell something new, shift paradigms, conveys the value proposition
Seeks out internal experts and utilizes their knowledge
Adaptable to changing processes and priorities
Works well without close supervision but always keeps their manager informed.
Focused on details and follow through
Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications
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